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General Policies

The Coffee Bump is here for you every step of the ordering process, from choosing the best product for you, to tracking the shipment, to giving you all the support you need after the purchase. Please don't hesitate to contact us!

Have a question or want to place an order?

Phone: (830) 399-4222
Email: service@thecoffeebump.com
Customer Service Hours: Monday - Friday, 9am - 4pm CT

Why Shop With Us?

  • Safe and Secure Online Ordering
  • Unparalleled Customer Service
  • Large Selection
  • No Hassle Returns
  • Free Shipping Over $75

The Coffee Bump accepts the following forms of payment:

  • Visa, MasterCard, Discover and American Express
  • Paypal
    • Orders accepted via secure online order form or by phone at (830) 399-4222
    • All prices shown in U.S. dollars

Sales Tax

  • The Coffee Bump does not charge sales tax on any orders with two exceptions*. Any applicable regional and/or local taxes are the responsibility of the customer.

* A 8.125% sales tax will be charged on orders shipping to Texas addresses in accordance with state law.
* All BUNN orders are charged applicable state taxes.

Order Status

  • If you registered at checkout you can check your Order Status at any time. Just click the 'Your Account' link at the top of this page, and enter your username and password to review your Order Details and tracking information.
  • If you did not register at checkout, we will still email you a link after your product ships so that you can track your package through our site at any time.

Security Information

  • Secure Server Software and Encryption: The Coffee Bump's secure server software (SSL) encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL.
  • Security Certificate Information: Click on your browser’s "Security" button for security certificate information.

Product Reviews

  • All Product Reviews that you read on this site are real reviews from real Coffee Bump customers, so that you can be sure that you're choosing the right product for you, based on the experiences of others.

Tax Exempt Companies
If your company is tax exempt, and would like to order our taxed items tax-free, please call us at (830) 399-4222 for follow these instructions.

  1. You'll need to fax us your tax exemption certificate to (830) 399-4222. Please call us at the same number or email us to let us know what time you will be faxing, so we can accept your fax. You may also send us a scanned copy of your document via email to service@thecoffeebump.com.
  2. Create an account here.
  3. Once we've received your registration and fax, we can set you up as tax free, usually within an hour. Wait for our email letting you know you've been set up as tax free. As long as you're logged in, you won't be charged tax when you checkout.

Email us or call if you have any further questions.

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